1. About us
These Terms & Conditions (“Terms”) apply to this website (santi.co.za) and to the services provided by Santiuniverse (Pty) Ltd, trading as Santi Universe and Santi U (“we”, “us”). By using the website or accepting a proposal from us, you (“you”, “the client”) agree to these Terms.
The information we must provide under section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA) is set out in section 17 below.
2. Definitions
- Services — web design and development, graphic design and branding, AI engineering, Answer Engine Optimisation (AEO), website hosting and maintenance, and custom WordPress development.
- Proposal — the quotation or written agreement that sets out the scope, fees and timeline for a project.
- Deliverables — the websites, designs, code, files and other work we create for you under a Proposal.
3. Proposals and how a project starts
Estimates given through the website are a guide only. Each project is set out in a Proposal, which is valid for 30 days. A project starts once you accept the Proposal in writing (email is fine) and we receive the deposit. If a Proposal and these Terms conflict, the Proposal applies to that project.
4. Fees and payment
- Unless your Proposal says otherwise, we invoice 50% as a deposit before work starts and the remaining 50% on completion, before final files are handed over or the website goes live.
- Prices are in South African rand (unless your Proposal states another currency) and include VAT only where the invoice shows it.
- Invoices are payable within 7 days unless stated otherwise. If an invoice is overdue, we may pause work or suspend services after giving you written notice.
- Deposits cover the time we set aside and the work done early in the project. If a project is cancelled, the deposit is refunded only to the extent it exceeds the value of work already done.
5. Monthly services (hosting and maintenance)
Hosting, maintenance and other monthly services are billed in advance and continue month to month until cancelled. Either of us may cancel by giving 30 days’ written notice. When hosting ends, we will give you a copy of your website files and help you move it if you ask, provided your account is paid up. Domain names registered for you are registered in your name.
6. What we need from you
You agree to give us, on time, the content, logins, feedback and approvals we reasonably need, and to make sure anything you supply (text, photos, logos, data) is yours to use or properly licensed. Delays on your side may move the timeline.
7. Revisions and changes
Each design stage includes up to 3 rounds of revisions unless your Proposal says otherwise. Further revisions, or work outside the agreed scope, will be quoted before we do it, and may affect the fees and timeline.
8. Ownership of the work
- Once we have been paid in full, you own the final Deliverables made for you, such as your logo, brand files and website design.
- Third-party items (fonts, stock images, plugins, themes, software libraries) remain owned by their creators and are used under their own licences, which we will point out where relevant.
- We keep ownership of our own tools, templates, know-how and reusable code, and give you a permanent licence to use them as part of your Deliverables.
- We may show completed work in our portfolio and marketing unless you ask us in writing not to, or the work is confidential.
9. Hosting, third parties and AI tools
We take reasonable care to keep hosted websites online and secure, but cannot guarantee uninterrupted service, since hosting depends on third-party providers such as data centres, domain registrars and software vendors. Some Services use third-party AI models. AI output can contain mistakes, so please review anything AI-assisted before relying on it.
10. AEO, search and results
Search engines and AI assistants (such as Google, ChatGPT and Gemini) decide for themselves what they show and recommend, and they change how they work often. We follow recognised good practice, but we cannot guarantee particular rankings, AI mentions, traffic, leads or sales. The free AEO check on this website is an automated guide only.
11. Confidentiality
We each keep the other’s confidential business information private and use it only for the project. Our Privacy Policy explains how we handle personal information.
12. Warranties
We will perform the Services with reasonable care and skill. If a Deliverable has a defect caused by our work, tell us within 30 days of handover and we will fix it at no charge. Apart from this, and your rights under the Consumer Protection Act 68 of 2008 where it applies to you, we give no other warranties.
13. Limit of liability
As far as the law allows, we are not liable for indirect or consequential loss, such as lost profits, data or business. Our total liability for a project is limited to the fees you paid us for that project, or for monthly services, the fees paid in the 3 months before the claim. None of this limits liability that cannot be limited by law, including for gross negligence or intentional wrongdoing.
14. Ending a project
Either of us may end a project by written notice if the other seriously breaches these Terms and does not fix the breach within 14 days of being asked to. If a project ends early, you pay for the work done up to that date, and you receive the Deliverables that work has paid for.
15. Events outside our control
Neither of us is responsible for delays caused by events we cannot reasonably control, such as load-shedding, internet or provider outages, natural disasters or government action.
16. Law and disputes
These Terms are governed by South African law. If a dispute comes up, we will first try to settle it through good-faith discussion. If that does not work, either of us may refer it to mediation or to a South African court with jurisdiction. If you are a consumer, you keep any rights you have under the Consumer Protection Act and the laws of the country where you live.
17. Company information (ECTA)
- Full name and legal status: Santiuniverse (Pty) Ltd, a private company trading as Santi Universe
- Registration number: 2017/660746/07, registered in South Africa
- Director: Zuko Santi
- Physical address (also for service of legal documents): Zeiss Road, Wilgespruit, Roodepoort, 1724, South Africa
- Phone: +27 74 993 9904 · Email: santi@santi.co.za · Website: santi.co.za
- Services, prices and payment: described on this website and set out in each Proposal; payment by EFT
- Cooling-off: if you are a consumer who ordered services online, you may cancel within 7 days under section 44 of ECTA, unless you asked us to start work within that period
- Privacy and security: see our Privacy Policy and Cookie Policy
18. Changes to these Terms
We may update these Terms from time to time. The version on this page, with its date, applies to new projects from that date. Signed Proposals continue under the Terms that applied when they were accepted.
Questions? Email santi@santi.co.za, call +27 74 993 9904, or write to Santiuniverse (Pty) Ltd, Zeiss Road, Wilgespruit, Roodepoort, 1724, South Africa.