Terms &
Conditions
The terms that govern your use of our website and the services we provide.
1. Who we are & acceptance
These Terms & Conditions (“Terms”) govern your access to and use of the Santi Universe (trading as “Santi U”, “we”, “us”) website at santi.co.za and the services we provide. By using our website or engaging our services you agree to these Terms. If you do not agree, please do not use the website or our services.
These Terms are entered into in accordance with the South African Electronic Communications and Transactions Act 25 of 2002 (ECTA) and, where applicable, the Consumer Protection Act 68 of 2008 (CPA).
2. Definitions
- Services — web design and development, graphic design and branding, AI engineering, Answer Engine Optimisation (AEO), website hosting and custom WordPress development.
- Deliverables — the websites, designs, code, files or other materials we create for you under an accepted proposal.
- Proposal — the quotation, statement of work or written agreement describing the scope, fees and timelines for a project.
3. Our services & proposals
The specific scope, deliverables, milestones, timelines and fees for any project are set out in a separate Proposal. Where a Proposal conflicts with these Terms, the Proposal prevails for that project. Work begins once the Proposal is accepted in writing and any required deposit is received.
4. Fees & payment
- Fees, payment schedules, deposits and any recurring charges (such as hosting or maintenance) are set out in your Proposal and are exclusive of VAT unless stated otherwise.
- Invoices are payable by the due date stated. We may pause work or suspend services for overdue accounts after reasonable notice.
- Recurring services (e.g. hosting) renew automatically until cancelled in writing with reasonable notice as stated in your Proposal.
5. Your responsibilities
You agree to provide, in good time, the content, access, approvals and information we reasonably need; to ensure that any materials you supply (text, images, logos, data) do not infringe third-party rights; and to review and approve work at the agreed checkpoints. Delays in providing these may affect timelines.
6. Revisions & changes
Each Proposal includes a defined number of revision rounds. Additional revisions or changes to the agreed scope (“scope changes”) may be quoted separately and may affect fees and timelines.
7. Intellectual property
- Final Deliverables become your property once we have received payment in full, except for third-party components (e.g. licensed fonts, stock assets, plugins, frameworks), which remain subject to their own licences.
- We retain ownership of our pre-existing tools, know-how, and any source code or components we reuse across projects, and grant you a licence to use them as part of your Deliverables.
- Unless you ask us in writing not to, we may display completed work in our portfolio and marketing.
- You warrant that materials you provide to us are yours to use and you indemnify us against claims arising from them.
8. Hosting & third-party services
Where we provide hosting, we use commercially reasonable efforts to maintain availability but do not guarantee uninterrupted or error-free service. Some services rely on third parties (e.g. domain registrars, hosting providers, payment processors, AI model providers); your use of those is also subject to their terms, and we are not liable for their acts or omissions.
9. AI, AEO & results
AI and AEO outcomes depend on factors outside our control, including third-party AI models, search and answer engines, and their changing algorithms. We do not warrant specific rankings, traffic, AI citations, leads or revenue. AI-generated outputs may contain errors and should be reviewed before use.
10. Confidentiality
Each party will keep the other’s non-public information confidential and use it only to perform or receive the Services.
11. Warranties & disclaimers
We provide the Services with reasonable care and skill. Except as expressly stated and as required by law (including the CPA where it applies), the website and Services are provided “as is” without further warranties of any kind.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of profits, data, goodwill or business. Our total liability arising from a project is limited to the fees paid for that project. Nothing in these Terms excludes liability that cannot lawfully be excluded — including, for consumers, your statutory rights under the CPA.
13. Indemnity
You agree to indemnify us against claims, losses and costs arising from your breach of these Terms, your misuse of the Services, or content and materials you provide.
14. Term & termination
Either party may terminate a project as set out in the Proposal or on material breach that is not remedied within a reasonable period. On termination you remain liable for work performed and costs incurred up to the termination date.
15. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control.
16. Governing law & disputes
These Terms are governed by the laws of the Republic of South Africa, and the parties submit to the non-exclusive jurisdiction of the South African courts. Where we work with clients in Kenya or internationally, mandatory consumer-protection laws of your country of residence may also apply. We will first try to resolve any dispute amicably; you may also have recourse to applicable consumer tribunals or ombud services.
17. Changes to these Terms
We may update these Terms from time to time. The current version is always published on this page with its “last updated” date, and continued use of the Services means you accept the updated Terms.
Questions or requests? Contact our Information Officer at santi@santi.co.za, call +27 71 591 4495, or write to Santi U, Zeiss Road, Wilgespruit, Roodepoort, 1724, South Africa.